FAQ

Frequently Asked Questions:

How will the charge appear on my credit card?
The charge on your credit card statement will appear as Three Steps Co. Ltd

Where does Custom Devices ship?
The service ships worldwide, and shipping rates and taxes will be calculated during checkout.

What is the shipping and return policy?
Shipping rates and taxes will be calculated during checkout based on the option selected. If there is any problem with the phone, we will work with you to fix it to your satisfaction.

Where do I get support for Custom Devices?
Device hardware support and warranties are provided by Custom Devices.

What is the warranty period for my phone?
We offer a worry free 30 day full replacement warranty on all devices.

Return Merchandise Authorization (RMA):
 
IMPORTANT:  As a matter of security we can not accept packages without RMA numbers. The RMA is a number we use to track all returns.  This number must be visible on the outside of your package so that it can be routed accordingly. Please request an RMA # by emailing support@flexiexpress.store